When it comes to business there is a certain amount of pretending, putting on the front being what you feel people want you to be. However in my experience the more people are themselves, the more other people warm to them and the more successful they are.
I have heard my clients say that they feel like a swan sometimes. Elegantly and effortlessly gliding past their clients but underneath their legs are frantically trying to fight against the current.
It is interesting to use this metaphor because I am in agreement to a certain extent and certainly from the people I have interviewed for my book, it is important that you give the impression that all is well. Now there is a difference between blatantly deceiving and giving a positive outlook. I am talking about positive outlook. I talking about half full rather than half empty attitude. You chose to share what is going well rather than drone on about what is not going so well.
I recently interviewed Small Furry Hotel Owner Madeliene Fear asking her about being in business during a recession. Madeliene made a very valid point which has been echoed by several others since. That you have to use words and actions that indicate you and your business are here to stay. Imagine walking into a shop, you say “good morning, how are you?”
The response, “is bored you are my first customer today.”
What happens to your experience?
So if we are in agreement that for our customers we have to maintain a positive swan appearance.
What needs to happen for you to have a swan like composure with your potential or existing clients?
And when sometimes your legs are screaming, there has got to be an easier way than this what would you like to have happen?
At Step by Step Listening we create that safe space for you to explore more effective ways to work so that eventually the effortless swan is actually how you genuinely feel rather than just pretending. Yes sometimes you have to paddle harder but you know exactly the direction you are going. You have inner confidence that means you don’t feel the necessity to share with your clients how fast your legs are paddling underneath, because that is just how you are and how you do business.
Whereabout is a safe place for you to share when it is not going so well and discover more effective ways to swim against the current?
thanks for listening. Please do let me know your answers to the questions