What needs to happen for it to be easy for your clients to recommend you?


One of the most fun and enjoyable ways to grow a business is, to do a great job and then look after your existing clients well so they bring their friends to you.

So how many of your clients come from referrals or recommendations?

Are you making it easy for them to know how to recommend you?

One of the things that can prevent a client recommending you is because you give the perception you are so busy, so remember the phrase is ” I am busy but never to busy I can’t help someone if you know they would benefit from my services”

Another thing that prevents referrals is that your client may have experienced one part of your business and they have used it for one particular reason and they don’t really want to tell anyone else they needed help.

What needs to happens for them to refer you then?

The top tip for today is ask them. I recently asked my clients and they said they would like a postcard or something that they could hand to the person after explaining it. Others said can we bring them to a session for free so that they can try it. Some said I would have to know that you would not pay me because I would feel bad if I was paid, I want to bring people to you because I like to help you and I want it to be right for them not because I can make money from it.

So the key is don’t assume they know how to describe what you do and don’t assume you know what motivates them. Ask them.

Here is a phrase I love when I am catching up with my clients to see how they are and if there is anything else I can do to help them. I then say where in my business I am currently looking for clients and would say, ” Can I ask your advice as a client that is happy with the service I provide, what do you think needs to happen for you to feel comfortable or for you to find it easy to recommend people to me?

I am always blown away at the responses they vary so much. Please do give it a go and let me know your thoughts below

Thanks for Listening  

Sheryl

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About Step by Step Listening

I am the founder of Step by Step Listening and we started as a company that eradicated fear of failure and guilt for mums, we coached mums and daughters, we then worked with sole trader and small business owners and over the years we developed a unique ability to help people create the family or business they desire by being able to tap into the resource of being able to sell ideas/prodcuts/visions/services in a way that feels right and gets results. For some they are learning to sell and idea to themselves perhaps a dream or an ambition they have had for years, for others it could be selling responsibility and independence to a teenager or perhaps selling a vision or a change of structure to a team. What ever it is we use unique a unique facilitation and group process to help you discover when you are selling in a way that feels right that's like what?
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