Earn More by Strengtening your customer relationship?


I wanted to share with you today the outcome of a recent meeting.  Step by Step Listening are keen to make the internet work for them. I use to have a belief that “I don’t do technology”  This belief was holding me and my business back. If I want to earn more and reach my existing and potential clients I knew I had to change this belief. My belief is now, that I can learn anything if I give myself time and get the right teacher.

 So I have closed my diary for the most of August. I have had a 2 week break with my family and the rest of the time has been dedicated to self learning and meeting with experts.

Last Friday I met with Marketing Experts Hoot Marketing a very new company with a huge amount of experience, as well as web  designer  Steve Wood from Scalar Enterprise and Graphic Designer Tricia Charles from Charles Design. Lots came from the meeting. What I want to share with you today is the importance of words. There are some highlighted questions throughout this article feel free to try them out and let us know what you notice.

 At Step by Step Listening we fully understand that for our clients to have confidence in us and to build rapport  fast and effectively then we must use the words and language of our clients. What we did not comprehend is the importance of the words we use. What these experts brought to the table were the other words to consider when marketing your business especially on line.

These are a summary of the words we recognise that we need to consider, feel free to share anymore you can think of

  1. Words, that describe the benefit of a company NOT the words that just describe the features.
  2. The right picture can say a thousand words.
  3. Google keywords will tell you the words those searching the internet use.
  4. Client testimonials will tell you the words they use to describe the benefits
  5. The words you are comfortable with to describe yourself, your company and your products.

So to write pages for our website, to write blogs, to have discussions on facebook or twitter we have to get a blend of all these words. The hardest part I found was finding the words that described the benefits of working with Step by Step Listening

I want to share  a bit of the session that really helped me. By these experts listening to me, and me listening to them we discovered a whole lot in 2 hours

What would Step by Step Listening like to have happen?

We would like to drive more traffic to our website, create a clear brand and generate more customers through our website

Is there anything else about clear brand?

We want for our products, pricing and our procedures to be transparent. We want our business clients to be able to model how we generate rapport, build relationships and ultimately grow as a company.

We also want to attract new clients to our website, blogs and facebook and for them to instantly recognise us.

What needs to happen for that to happen?

We need to tell them and show them what we do. This blog is our way of showing what we are doing. We need to keep the step by step logo.( still need to work out how to get that on the blog, that will be the next lesson)

I chatted for some time only to discover all my words were features e.g. we are professional, fun, flexible and we offer a simple and effective system to develop active listening skills.

Which is when, Niamh and Sue explained that I had to work out the benefits of my company and this is kind of how the conversation went.

When all that what kind of benefits do your clients get when doing business with you.?

They experience an extreme listening skill that allows them to listen more effectively to their customers/clients?(still a feature)

“Which means what?” said Niamh

Which means they can, really understand their client (still a feature)

“Which means what?” said Niamh

That they know specifically what the client needs and wants, they can use the clients own words and language and then provide them with the appropriate service. Match wants with products accurately. it also guarantees that rapport and trust are built quickly and effectively because the client feels heard and understood, the client feels important and valued. (still a feature)

“Which means what?” said Niamh

That they can sell more and can exceed customer expectations(nearly a benefit)

“Which means what?” said Niamh

that they get more business(benefit but is there only one)

“Which means what?” said Niamh

they earn more money as a business; 1. from the existing customer staying loyal and 2. from referrals and recommendations

“Which means what?” said Niamh

Businesses that work with step by step increase revenue and reduce marketing costs.

At Step by Step Listening we Increase the profit margin for businesses, by improving customer service through extreme listening.

A big thank -you to Sue and Niamh for your time and I look forward to doing business again.

After they left I played around a bit more and came up with this.

Step by Step Listening make it easy for businesses to earn more money from their existing customers by put the fun into Customer Service with a fast and effective listening skill.

Watch how the words adjust with the next few steps.

The next step is to find a picture that sums that up, have to confess not my strength so letting Tricia do that. This is my attempt; sorry could not work out how to up load the pictures in the blog that is now on the to do list of learning.

Happy Customers was pic of big smiley face

= more income more sales, more customers, more referrals  ws picture of £

 = Growth was picture of cartoon charater iwth graph going up

Next Step is to find the keywords our clients might put into search for our services. Steve recommended this tool

https://adwords.google.co.uk/o/Targeting/Explorer?__u=1000000000&__c=1000000000&ideaRequestType=KEYWORD_IDEAS#

After some time typing this blog and keying many variations what I discovered was the kind of words people searched for and how many and where in the world. Using this information I can ensure that this article has as many of the key words for my business mentioned.

Customer relationship management world wide searches 246000 local 22200

Customers relationships management world wide searches 720 local 50

Do words matter?

From this e.g you can see that even a simple adjustment of a single letter could mean 245000 people who are looking for us might not find us.

Here are a few more:

Phrase or word worldwide searches Local searches
Increase profit margins   135000 27100
Increased customers 1300 0
Profit Gross 135000 27100
Earn more money 22200 2900
earn more online 246000 22200
Make money on the internet 165000 12100
Confidence 2740000 450000
Business Growth 110000 18100
Customer service skills 60500 9900
Customer Relationship 301ooo 27100
Earn more 60500 8100
Customer relations 110000 18100
Strengthening 450000 49500

 

So what we know now is that for Step by Step to be successful we have to listen to ourselves, e.g be clear about what we want to have happen?

We have to listen to our clients?

We have to listen to experts?

and We have to listen to google keyword searches?

We have to ask to be listened to?

So this article is about earn more by strengthening your customer relationship can you see why?

What do you think of this 60 second introduction to Step by Step Listening, can you see why we are trying these words?

Step by Step Listening help businesses earn more money, by strengthening their existing  customer relationship.

Please do leave your comments.

Has this blog helped? What do you know now about Step by Step or your own business.

We look forward to listening…………….

will post later when I work out the picture bit one step at a time…

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About Step by Step Listening

I am the founder of Step by Step Listening and we started as a company that eradicated fear of failure and guilt for mums, we coached mums and daughters, we then worked with sole trader and small business owners and over the years we developed a unique ability to help people create the family or business they desire by being able to tap into the resource of being able to sell ideas/prodcuts/visions/services in a way that feels right and gets results. For some they are learning to sell and idea to themselves perhaps a dream or an ambition they have had for years, for others it could be selling responsibility and independence to a teenager or perhaps selling a vision or a change of structure to a team. What ever it is we use unique a unique facilitation and group process to help you discover when you are selling in a way that feels right that's like what?
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One Response to Earn More by Strengtening your customer relationship?

  1. Susan Cowe says:

    A very worthwhile read, Sheryl

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